Original packaging will be required for any returns. Customers have 48-hours to contact us about any order that arrives damaged and have 30 days to return items (if there are no defects) with original packaging. Customers are also responsible for the return costs.

Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 30% restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.

The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. You are under the duty to retain them and take reasonable care of the product(s) in your possession. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.

After obtaining an authorization (RMA), you may ship your return to:

Crown Vanity Returns Dept.

For any exchanges, please contact us first at info@crownvanity.com or click here and scroll all the way down to send us a message.

Open Monday–Friday from 10am–5pm CST.

Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment. To be eligible for refund:

•   ORIGINAL PACKAGING IS REQUIRED*
•   Items must be in new, saleable condition in the original packaging
•   All accessories must be included (if applicable)
•   We also advise you to retain your proof of purchase

•   Any item is not in its original condition
•   Any item is damaged or missing parts

Contact your credit card company, it may take some time before your refund is officially posted.

Or contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@crownvanity.com or click here and scroll all the way down to send us a message.

Please give us a call at 817-394-4814 Monday–Friday 10am–5pm CST

Send us an email at info@crownvanity.com or click here and scroll all the way down to send us a message.